Returns & care

What is your returns policy?

You can return unused pieces in their original condition within 7 days of delivery for a refund to the original payment method.

How do I clean my bag?

Wipe with a soft, slightly damp cloth and let it air dry. Avoid conditioners, oils, solvents and direct heat.

Something is wrong with my piece. What now?

Contact us with your order number and a photo. If it’s a manufacturing fault, we will repair or replace it.

More detail: how to care for cactus leather.